How to Negotiate a Better Cable Deal with Customer Service

How to Negotiate a Better Cable Deal with Customer Service

Calling your cable TV customer service can be a daunting task for many people. The wait time alone can put you off from ever picking up the phone to call. As a result, many people give up on negotiations and accept the deal given to them. However, it is a lesser-known fact that cable companies can offer better packages if you know how to ask for them.

Long wait on hold and slow response times can put off many people. But it can also make them miss out on some fantastic budget deals. In the present times, streaming services have given cable operators a run for their money. So, they are more likely to please customers and give them discounted rates. Here is how you can make the best out of your cable and internet customer service.

Talk to the Customer Reps

Almost all cable companies have customer care employees that are responsible for retaining existing clients. So, if a client is about to move to a competitor, they would talk to the customer retention representative. These employees usually have valid coupon codes or offer that they can use to keep customers on board. You might be able to get a discount on your total Spectrum billing amount. Or they might offer a much better deal with add-ons. As a result, these customer reps can convince you to keep using cable TV and not cut the cord.

Moreover, some companies also offer bonuses to employees for every customer they keep. So, when speaking to one of the customer retention reps, you can ask for discounts and offers. You could get a lucrative package upgrade or a free phone line.

Always Ask for Valid Offers

Most cable companies offer discounts for a limited time. They might last for three or six months. So, after the validity ends, your bill can spike up. Cable companies probably won’t notify you beforehand, so you need to keep an eye out for yourself. Moreover, you should call your cable company regularly to stay in the loop. If discounts are ending, there are probably new offers up as well. So, you should always ask the customer service reps for valid offers. As a result, you might be able to stay at a discounted rate for the entire year.

Check Competitor’s Rates

Cable companies often have fierce competition and have to maintain market-competitive rates. However, you might find a package that costs less. In this case, you don’t have to change your service provider. In fact, it is the perfect opportunity to negotiate. If you know what the competition is offering, you can use it as leverage. All you have to do is casually mention you might take your business elsewhere. Most cable companies don’t want to lose customers. So, you might be able to get an even lower package or other benefits.

Work on Your Negotiating Skills

Many times, it can all come down to how well you can negotiate with the customer representative. So, one of the most important things is to know how to approach the situation. Not every problem demands a strong reaction. And you might catch more flies with honey instead of vinegar. So, you shouldn’t come down strong every time. Take a deep breath, stay on topic, and don’t get distracted. If you know what you want, the customer rep won’t be able to sway you. So, you should stay persistent and converse kindly with the agent.

Know When to Call

It might not make a ton of difference, but calling at rush hours could hurt your cause. If the customer support department is swamped, they might not listen to you properly. There could be other callers waiting, and they could ignore your request. However, you can get more time with the representative if you call at off-peak hours. It gives more room for persistently negotiating with the agent. Moreover, off-peak hours might also mean quicker response times.

Be Prepared

Before you pick up the phone, you should know your objective. Being prepared is probably one of the most important things. You should make sure that you know the nitty-gritty details of your package. You should also know the new deals or applicable discounts. If you do your homework, negotiating can be a piece of cake. As a result, the customer rep can’t catch you off-guard or confuse you with too many options.

Escalate Your Case

If you think you aren’t getting what you want, you can peacefully escalate your case to a manager. You should be assertive but not lose your temper. You can also use social media to leave the company a review for their service. The power of social media is undeniable, and it could get you the attention you want. Most cable companies will connect with you immediately as no one likes bad PR.

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