If you’re having problems with your PC, you can:
Refresh your PC to reinstall Windows and keep your personal files and settings. Refresh also keeps the apps that came with your PC and the apps you installed from the Microsoft Store.
Reset your PC to reinstall Windows but delete your files, settings, and apps except for the apps that came with your PC.
Restore your PC to undo recent system changes you’ve made.
If you’re having trouble starting (booting) your PC, see windows startup settings ) and go to the “Get to Windows Startup Settings in the Windows Recovery Environment” section. You can refresh, reset, or restore your PC from the Windows Recovery Environment.
If you want to back up and restore your personal files using File History.
Before you start to refresh or reset your PC
In most cases, once you start to refresh or reset your PC, it’ll finish on its own. However, if Windows needs missing files, you’ll be asked to insert recovery media, which is typically on a DVD disc or thumb drive. If that happens, what you’ll need depends on your PC.
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