Among all the African countries, Ghana is one of the leading countries in the FinTech sector. This is mainly as a result of the high number of mobile money services in the country.
Due to the increase in the awareness of mobile money services, the majority of Ghanaians have now enrolled on the platform.
Vodafone Cash is also one of the most used mobile money services in Ghana and as a result, there is a high chance of subscribers making some errors. Some of these errors are basic human errors that we can all make.
For example, sending money to the wrong number as a result of some slight mistake in the inputting of the number. In situations like this, we turn to be frustrated and confused about the next steps we can take.
Previously, that would have been all, once you make a mistake you can never get your money back. But currently, that is no more a thing to worry about.
How To Reverse Wrong Transactions On Vodafone Cash
As soon as you realize you have made a wrong transaction, you need to follow the exact steps listed below.
- On your mobile phone, dial *110#
- Select option 6 (My Account) from the list of options.
- Choose option 7 (Self Service)
- Choose option 2 (Self Reversal) and wait for Vodafone to reverse the wrong transaction.
You can only reverse wrong transactions that were made from your Vodafone Cash account to another Vodafone cash. Once the recipient is not a Vodafone Cash user, there won’t any way possible for Vodafone to reverse the transaction for you.
Also, before the money will be reversed into your account, there will be an investigation by Vodafone. Once the investigation concludes, Vodafone will deposit the money back into your account.
Therefore, the period it will take for you to get your money back into your account depends on the time Vodafone Ghana finishes its investigations.
I hope this article was helpful and that it served its intended purpose? If you have any questions or suggestions, feel free, and write them in the comments section below.
Source – Mfidie.com