PHONES

OnePlus 8/Pro system update is completely erasing users data

OnePlus has two Android skins which it uses for its smartphones. In China, the Android skin is Hydrogen OS. However, globally (outside China), it uses Oxygen OS. Presently, there is an issue with Oxygen OS. The latest Oxygen OS update for OnePlus 8/Pro models is completely erasing users’ data. About two weeks ago, OnePlus launched the OxygenOS 11 beta 3 for OnePlus 8 and 8 Pro users.

OnePlus 8 Pro

According to feedback from users on the OnePlus forum, they received a stable OTA upgrade through the system update of OxygenOS 11 Beta 3. After upgrading, boom!!! all their data is gone. This has been on for some time but OnePlus just officially confirmed the situation. In a new post on its forum, OnePlus confirmed that the problem did exist and explained it.

It seems like some users are reporting receiving the stable over the public beta 3, leading to a full data wipe. This information was already shared with the software team so it can be checked and addressed. Mainwhile, if you receive an update OTA, please double-confirm if its an Open Beta update. If it isnt, please DO NOT install it

OnePlus 8

OnePlus’ update method for Hydrogen OS and Oxygen OS is generally close testing, open testing, or stable version. Judging from the current situation, some public beta users seem to have accidentally received an update push from the stable version channel, and this update will erase all user data.

OnePlus is warning that whatever OTA update you receive, check if it is a public beta. If it is not, do not install the update otherwise all your data will be gone. Furthermore, the company is recommending a full backup before attempting any update.

OnePlus 8 specifications

  • 6.55-inch (1080 x 2400 pixels) Full HD+ 402 ppi 20:9 Fluid AMOLED display with 90Hz refresh rate, HDR 10+, 3D Corning Gorilla Glass protection
  • 2.84GHz Octa-Core Snapdragon 865 7nm Mobile Platform with Adreno 650 GPU
  • 8GB LPDDR4X RAM with 128GB (UFS 3.0) storage / 12GB LPDDR4X RAM with 256GB (UFS 3.0) storage
  • Android 10 with OxygenOS 10.0
  • Dual SIM (nano + nano)
  • 48MP rear camera with Sony IMX586 sensor, 0.8μm pixel size, f/1.75 aperture, OIS + EIS Hybrid stabilization, 16MP 116° ultra-wide camera with f/2.2 aperture, 2MP macro camera with f/2.4 aperture, 4K video at 60 fps, 720p slow motion at 480fps, 1080p slow motion at 240fps
  • 16MP front-facing camera with Sony IMX471 sensor, f/2.45 aperture, EIS
  • In-display fingerprint sensor
  • Dimensions: 160.2×72.9×8.0 mm; Weight: 180g
  • USB Type-C audio, Dual Stereo speakers, Dolby Atmos
  • 5G SA/NSA, Dual 4G VoLTE, Wi-Fi 6 802.11 ax 2X2 MIMO, Bluetooth 5.1, GPS (L1+L5 Dual Band) + GLONASS, USB Type-C
  • 4300mAh battery with Warp Charge 30T Fast Charging (5V/6A)

OnePlus 8 Pro specifications

  • 6.78-inch (3168 x 1440 pixels) Quad HD+ 120Hz 19.8:9 Fluid AMOLED display with up 1,300 nits brightness, 3D Corning Gorilla Glass protection
  • 2.84GHz Octa-Core Snapdragon 865 7nm Mobile Platform with Adreno 650 GPU
  • 8GB LPDDR5 RAM with 128GB (UFS 3.0) storage / 12GB LPDDR5 RAM with 256GB (UFS 3.0) storage
  • Android 10 with OxygenOS 10.0
  • Dual SIM (nano + nano)
  • 48MP rear camera with Sony IMX689 sensor, f/1.78 aperture, LED Flash, 0.8μm pixel size, OIS + EIS Hybrid stabilization, Dual Native ISO,  48MP Sony IMX586 sensor with 119.7° ultra-wide lens and f/2.2 aperture, 8MP telephoto sensor with f/2.44 aperture, 3x hybrid zoom and 30x Digital Zoom, OIS, 5MP color filter camera with f/2.4 aperture, 4K video at 60 fps, 720p slow motion at 480fps, 1080p slow motion at 240fps
  • 16MP front-facing camera with Sony IMX471 sensor, f/2.45 aperture, EIS
  • In-display fingerprint sensor
  • USB Type-C audio, Dual Stereo speakers, Dolby Atmos, Audio 3D, Audio Zoom, OZO Audio
  • Water-resistant (IP68)
  • Dimensions: 165.3×74.35×8.5 mm; Weight: 199g
  • 5G SA/NSA, Dual 4G VoLTE, Wi-Fi 6 802.11 ax 2×2 MIMO, Bluetooth 5.1, GPS (L1+L5 Dual Band) + GLONASS, NFC, USB Type-C
  • 4510mAh battery with Warp Charge 30T Fast Charging (5V/6A), 30W Wireless fast charging, Wireless reverse charging

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